Mike's Bikes Frequently Asked Questions
Do you offer international shipping?
They currently accept international orders from the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Monaco, Netherlands, Northern Ireland, Norway, Portugal, Scotland, Spain, Sweden, Switzerland, United Kingdom, Wales.
All international orders are shipped via UPS and they currently offer two options: UPS Express Saver (delivery guaranteed in 1 - 3 days) and UPS Expedited (delivery guaranteed in 2 - 5 days). Both options are insured and trackable.
Please note that some items may be subject to additional shipping and handling charges because of size and weight. If this is the case with your order, they will notify you first for your approval.
What's your return policy?
Mike’s Bikes will gladly accept returns within 30 days of original purchase date.
Items must be in new condition, with all original packaging, and with all manuals and accessories included (items returned damaged, used, or without packaging are not eligible for return).
Bicycles may be returned for store credit only or exchanged (re-stocking fee may apply).
No returns on “Special Order” items.
All refunds require original receipt. For returns without an original receipt, they may, at their discretion, issue store credit.
Refunds will be issued in the same form of payment as originally used.
Shipping and Assembly fees are non-refundable.
Can I pick up my products in store?
Yes, you can! Orders requesting in-store pickup will be notified by phone when the item is ready at the location specified. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.
Can I request backorders?
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur on an order with multiple items, they may split the shipment. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.