Moroccanoil Frequently Asked Questions
What if my shipping address changes?
If your shipping address changes, you will have to cancel the order(s) associated with that address. Please cancel 5 business days before your next auto-delivery order. Replace your order with your new address.
What is Moroccanoil's auto-delivery?
Never run out of your favorite Moroccanoil products again! Auto-delivery is provided free to you on Moroccanoil.com for select Moroccanoil products. Auto-delivery will automatically send your favorite Moroccanoil products to you at the frequency you set. Once you sign up for auto-delivery, you can track your auto-delivery order by signing into your Beauty Circle account.
What is the Beauty Circle by Moroccanoil?
The Beauty Circle by Moroccanoil is a rewards program that benefits its members with points every time they shop.
All members have access to free shipping, birthday points from the Rewards Boutique (where they can redeem points) and special gifts with purchase.
Members can also earn points by performing certain other program actions such as writing a review, referring a friend, etc.
How I can earn points with my product reviews?
After your order arrives, you will receive an email asking you to rate and review the product(s) you purchased. To ensure your account is credited with Beauty Circle points (2) for each review, follow these steps:
Use the link in your Rate and Review email to visit Moroccanoil.com.
Write your review. (Reminder: Only 10 of your verified reviews will qualify for points throughout the year!)
Once you post your review, you will receive a confirmation requesting verification.
These extra steps help them ensure that as many reviews as possible come from verified purchases—making shopping for products better for everyone!
When do I see my points adjustments?
Points earned with each purchase are updated in your account once the order is shipped. Points earned using other program benefits may be reflected immediately in your account. If you have additional questions about points adjustments, please contact Customer Service at [email protected] or 1-888-700-1817.