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New Look (50)
All 50
Editors' Pick 5
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Deals 28
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New Look Frequently Asked Questions
How long do I have to return?
They hope you love everything you buy from them, but if you want to return or exchange your purchase for any reason, then they’re fine with that too.
If you change your mind and decide to return any items, you can do so within the following time limits:
You can return any item within 28 days, including sale items or items purchased with promotional discounts.
Sale items purchased in-store are eligible for an exchange only.
What is the intenational shipping policy?
Many countries have import restrictions on certain products or materials. The products you order for delivery to worldwide destinations may be subject to duties or taxes upon importation.
These duties or taxes are levied once the product reaches the country of destination.
You are responsible for determining whether there is any restriction on delivery of our products to your selected destination.
You are also responsible for any duties, taxes or additional costs levied on your product at the time of importation, and for paying those costs.
they recommend you contact your local customs authority or post office (where applicable) to learn more about customs restrictions and possible costs prior to placing an order.
How to start a return?
It is free and easy to return your order. The fastest way to get a refund is to pop into store with your items and returns form.
If choosing a Royal Mail, Collect + or InPost return, you just need your order number and email address to create a return (see below).
Your dispatch note will not have a returns label, you'll need to create one online to return.
How to track my order?
All you need to track your order is your order number and the email address you used to place the order.
For Click & Collect orders and Collect+ you will receive email updates when your parcel is dispatched, and when it has arrived in your chosen store.
Please avoid making the journey to collect until you have received your 'Awaiting Collection' email.
For Royal Mail standard deliveries (UK and Channel Islands only) you will also receive a text 2 days before delivery to advise on your exact delivery date and will be provided with a 4 hour delivery window.
Does Newlook offer student discount? How to use it?
Yes. Student discount cannot be used on sale, discounted or branded items.
To claim your discount in store, present your valid student photo ID card at the till when you are paying.
Student discounts are not valid on sale items or items with a promotional discount already applied.
Student discount will not apply to non-New Look/concession items unless specifically stated.