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What are the exceptions for returns?
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, shipping and handling charges are not refundable. You shall bear all expenses related to shipping charges on machines and/or parts.
Additionally, they will provide refund payments through PayPal for purchases made via PayPal.
In the event that the PayPal account used to place the order has been closed or is unable to receive funds, they will issue a bank check and receipt of the refund may be delayed.
Does Ninja require restocking fee?
They reserve the right to include a 10% restocking fee, which would be deducted from your refund.
Unless otherwise stated, they do not refund the original shipping and handling that you paid on the order.
If you have any questions about their return policy, please call them at 877-581-7375 or email them at [email protected].
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.
How to return an item?
You must return the item within 60 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return.
Please contact their customer service center to request a pre-paid mailer for your return by calling them at 877-581-7375.
Ship your returned item to the address provided on your pre-paid mailer.
How to check my order status?
If you recently ordered a Shark or Ninja product and would like to inquire about the status of your order, please submit the information.
Due to delays with select carriers, please anticipate longer than normal delivery times and a 24-48 hour delay in the receipt of tracking information.
The information found here and on the carrier's website will update with any new details as soon as they become available.
Enter the first 8 digits of your order confirmation number, excluding -00.