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Otomix Frequently Asked Questions
Can I make a return at Otomix?
Goods returned 15 days before the invoice is issued are eligible for refund or exchange. Goods must have original boxes and labels.
The return after 15 days shall be approved. If approved, 30% restocking fee will be charged. All returned items must be in the original state, which means brand new items with labels. Shoes must be original shoeboxes. Damaged shoeboxes will be charged 10% restocking fee. The customer is responsible for returning all freight of the goods. Freight is not refundable. Worn or cleaned items will not be returned or exchanged. There are no exceptions. Returned items with traces of cosmetics, deodorants, stains, pet hair or dirt will not be returned or replaced. Items must be returned in a resale state with a tag attached.
To receive RMA, please email their customer service department@ [email protected] , please attach your invoice # (located at the top center of the invoice) or your order number. Without RMA, your package will be rejected. Note: they do not accept the return of Customs cleared items.
How to make a return at Otomix?
Please email their customer service department before returning the package to them for any reason@ [email protected] (the representative will review your request within 24 hours and issue the RMA number according to their return policy. If the customer fails to comply with their return policy after receiving the RMA number, they may refuse to issue the RMA number. Please clearly mark it on the outside of the package. Any package without the RMA number will be rejected.
What shipping methods does provides?
Order processing usually takes one working day (excluding weekends). All orders will be delivered by FedEx or USPS, and orders over $200.00 need to be signed (no exceptions).
2 days (2 working days for delivery). Ground transportation (5 to 7 working days after delivery). USPS Priority Mail (for APO, FPO, VI, Gu addresses). International Shipping (please read their international order policy) important note: they do not accept any order from any customer's own shipping account (FedEx, dhl/airborne, UPS or any other company).
What should I do if my orders are delayed?
Your order will be delayed. Please check the details of your order and inform them of any errors so that they can speed up the processing of your order. Free shipping is not valid for international, Canadian or wholesale orders. Orders delivered to PR, AK or hi must be delivered the next day, and the delivery price will be adjusted accordingly according to the delivery price of the next day. Military orders will incur an additional cost of $6.00.