10% Off Patrizia Pepe Coupon | Nov 2024

What happens if I'm out and my order is sent back to Patrizia Pepe?

Patrizia Pepe can organise a new delivery to the same address or another, although the country listed in your registration must remain the same. In the case that the order is returned for a second time, they will be forced to cancel your order and deduct the delivery costs from the amount credited.

How can I return my order and are there costs involved?

• Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise they will be unable to accept your return and issue a refund. If you are a registered user, enter your account in 'My orders' section. If you have placed an order as a guest user, visit the dedicated section 'Order status' in the footer of the website and search for the order containing the product you wish to return.  

• In the dedicated section of the website, directly download the pre-printed return label which must be placed on the original box (or another, equally sturdy one), so as to cover the original shipment label. Arrange the pick-up of your package by the courier. Your return will be processed within 3 working days from parcel delivery to their warehouse.

How does the reimbursement work?

• In the case that you had made your purchase using a credit card, PayPal card, Sofort or iDeal, the company will credit the full amount (equal to the total amount of items returned excluding delivery charges) directly onto the credit card, PayPal card, Sofort or iDeal account. 

• The time required to credit your card may vary between banks but generally allow for 2-3 working weeks to be able to see the amount available in your account; this is as a result of the interbank system and Patrizia Pepe is not responsible for this processing time. If you paid cash on delivery, you will need to specify in the online returns process a current account and related IBAN code into which the company can make a bank transfer for the amount equal to the goods returned excluding delivery charges. 

How can I receive confirmation of my order?

The order confirmation from the company will be sent by email to the email address listed in your profile. When you receive the email confirming that the payment has gone through successfully, the goods selected in the cart are confirmed.

How can I pay?

You can pay by credit card or PayPal card in a secure, quick and easy way. For some countries Sofort, Ideal, UnionPay, AliPay and WechatPay payment forms are also available. If you don't have any of the aforementioned payment methods, you can pay the courier directly on delivery of the goods, in which case you will need to have the exact money available in cash on delivery, otherwise you cannot take receipt of the package.