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What are the return guidelines?
For your convenience, should you for any reason be unhappy with your purchase, thye can issue a full refund to your credit card. Please follow their reasonable guidelines for making a quick and easy return.
Products must have been originally purchased directly from PeterThomasRothJewelry.com or a Peter Thomas Roth Customer Relations Representative.
Products must be returned within 30 days of original order date and be accompanied with a copy of your receipt and reason for the return.
They will always ask the reason for the return in an effort to constantly improve upon our level of service.
Shipping and handling charges are non-refundable.
What are the refund processes?
Please email [email protected] prior to sending back your product(s).
You will be issued a Return Authorization number (RA). The RA # must be clearly marked on the outside of the box.
A copy of the receipt and/or invoice must be in the box.
Please do not send product(s) back without receiving an email with an RA number. The RA number must be included with your return.Ship the product(s) back using a courier service that provides a tracking number. You are responsible for the cost of shipping the product(s) back and making sure it gets to them.
A refund will be issued once product(s) have been received. At this time peterthomasrothjewelry.com is unable to process exchanges.
For any item received damaged, please DO NOT THROW AWAY the item, send an email to [email protected] and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).
What is the shipping policy?
They are pleased to offer you multiple shipping options with both UPS and USPS to suit your needs.
PeterThomasRothJewelry.com only accepts orders that are shipped to physical locations within the United States.
They are not able to deliver to addresses outside the United States. Peter Thomas Roth online orders are processed, shipped, and delivered on business days only excluding holidays.
A shipment confirmation email will be sent to the email address that you provide during checkout.
Please add [email protected] to your contact address book to avoid this email going to spam or to junk mail.
How to clean my product?
Professional cleaning is recommended once a year.
Use these steps to ensure the longevity of your beautiful Peter Thomas Roth Fine Jewelry.
Peter Thomas Roth Fine Jewelry is crafted to last a lifetime, however with normal wear occasional maintenance will keep it looking brilliant.
If you have any questions about eh care of your jewelry please do not hesitate to email them at 212.628.1000 ext. 103