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Aurora3D Software Frequently Asked Questions
Why the program crash when I use it or export my design?
If use on Windows system, Please check your computer graphics card driver is installed, don’t use window system default graphics card driver, please update your graphic display card driver to the latest version.
- Click Tools -> Rendering Engine, and change to DirectX mode. If you have been in DirectX mode, change to OpenGL. and re-run the software again.
- Please make sure you used “Hardware AA” in the Antialiasing Quality settings on the export dialog.
- Try don’t check “Realtime Rendering” option on the export animation dialog.
- Please open menu [Setup->Render Size], select “Film & Video” profile and make sure the size is standard video size, and set the project resolution to 72 Pixel/Inch in the render size setup dialog.
- If your graphic display card is Intel HD Graphic, try to reduce the rendering size of your project.
Why I can’t export video with transparent background?
Select “transparent background” and set compression option to No, then export your animation.
- If you can’t get it, please set your background to “gradient” or “image”, then follow step 1 to export it again. (I know this little confuse, but please try it.)
- If you still can’t export with transparent background, you can choose to export image sequence(png sequence), then import into your other video edit software.
Why the price on the Mac App Store is less then the website?
App store version need run in the sandbox, so some things has limitation, like some operation need under the private folder. But it isn’t effect to use.
- The Mac version no video import function of our software.
- The app store need to review the newest version, that’s need long long time. So sometimes, the version is older than website. So they set the price is less than website version.