20% Off Quartet Coupons | Nov 2024

Can I order for a tax-exempt organization?

Yes. The first step is to create an account. Once created, click on "My Account" and select "Tax Exempt Status."Fill in all the required fields and upload a current/valid copy of your Tax Exemption Certificate.

Can I make a return or exchange at Quartet?

• For products purchased from a local store or through an office product dealers catalog, please return the product to where it was originally purchased. If the original location will not accept your return, you may contact them for assistance. 

• Subject to the written warranty from ACCO Brands that accompanies a product, defective products will be accepted by ACCO Brands for credit, exchange or repair within 90 days of the invoice date. ACCO Brands is responsible for return freight on these items if applicable. Note that verification of the claimed defect by ACCO Brands authorized personnel will be required prior to issuance of proper credit, exchange, or repair. 

• Non-defective supply and non-installed equipment and part returns are subject to a 20% restocking fee and must be completed within 30 days of the date of the invoice. Product must be returned in the original selling packaging, quantity and must be in a condition for resale. 

• Non-defective installed equipment returns will not be accepted. 

• All custom-made product sales are final and are not eligible for return. 

Does Quartet charge state and local taxes on orders?

• Sales and use tax apply to the state to which items are being delivered.

• ACCO Brands does business in all 50 states and therefore, is required by law to collect and remit sales and/or use taxes for all merchandise orders and shipping charges, except where exclusions apply (DE, MT, NH, and OR).

What do I do if my order arrived damaged, defective or missing parts?

If an item arrives damaged, defective, or with missing parts, it is best to return your defective product to the original place of purchase. If the original place of purchase will not accept it, or it was purchased directly from Quartet, please contact their Customer Service Team within 5 days of your delivery date.

The product I purchased is backordered, when will it be available?

The expected in-stock date for your product will be shown above the "Add to Cart" button on the product page. Your product will ship once it’s back in stock. You can check back from time to time to see if the date has changed. You can also see the expected ship date in My Account under Open Orders.

My tracking number doesn't work on FedEx or UPS?

They use a variety of carriers to deliver orders. If you do not know the carrier for your order, please contact their Customer Service Team.

What is the warranty on my board?

Warranties vary depending on the surface type of the board. Please refer to the product description on their website to find the warranty information for your specific board.