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RCGoing (49)
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RCGoing Frequently Asked Questions
How long my order will take to be delivered?
The order will be processed within 1-2 days after your purchase, and shipped the next day after processing. Usually it takes about 7 to 15 days to ship to Europe and the United States. However, it may be affected by holidays, weather conditions and other factors, and there will be more or less delays.
Why I’m not able to track my order?
Please note that tracking information will be displayed 8-10 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:- The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
RCGoing suggests you can contact their Customer Service at [email protected] in those situations and they will provide you with your tracking number. They will contact the delivery company on your behalf and you will be informed once there is further information.
Will I be charged with customs and taxes?
By default, you do not need to pay taxes. If you use DHL Express to send packages, you may need to pay import taxes, customs duties and related customs fees. The payment of these fees and taxes is your responsibility, and they do not assume any responsibility. They are not responsible for delays caused by the customs department of your country/region. For more detailed information on fees, please contact your local customs.
What is the returns and compensation process?
For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.
For refunds, the processing time for them to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method.
For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
In what condition the customer voids the warranty?
Flash the firmware of a device or root a device.
Open the body in an attempt to fix the device.
Modify, remove, customize, or swap parts of the product.
Use the device in a way that it is not originally intended for.
Continue to use the item once a fault occurs and causes more damage.