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How can I track my order?

• You'll also receive a shipping confirmation email containing your tracking number when your order is ready to ship. That tracking number will link you to the carrier's website, where you'll be able to track your order's progress.

• Please note that your tracking information will not reflect any movement until the package is scanned into the local shipping facility. After the package is scanned, your estimated delivery date will be displayed.

• If you have not received your shipping notification email at the expected time, please check your spam filter. If the problem persists, Customer Service is ready to help. 

Can I return the glassware I ordered?

• If you are not satisfied glassware that you purchased from ReserveBar, you can return the items at any time, provided that they have not been used, that they are in new and salable condition, and that they are in the original packaging.

• Please note that only glassware that was purchased, either as an individual item or as a part of a bundle, can be returned. Glassware included as a "free gift with purchase" is not eligible for return. 

When will I receive my refund?

• When Customer Service offers you a refund, it is processed immediately in their system. The funds are returned to your account in 3-5 business days, the exact time depending on your financial institution.

• If you are returning an item, the refund will be processed when the item is tracked for return. 

Can I return my purchase?

ReserveBar does not accept returns except in the following scenarios:

• If any of your order items are damaged, missing, or different from what you ordered, ReserveBar will have the needed items shipped to you, or if you prefer, refund you for the items in question. 

• Engraving Error

• If your engraving message is different from the message you ordered, ReserveBar will redo the engraving and reship your order.

What can I do if there is a problem with my engraving order?

• If your engraving order has not been fulfilled yet, see Modifying An Engraving Order for help making the needed correction to your order. 

• If your order has already been fulfilled, email the Engraving Team at [email protected] for assistance. If the order was damaged, incomplete, or poorly engraved, please include a picture of the full bottle and packing slip to help them in addressing the issue with the Fulfillment Center.

Can I change my engraving message?

• Once an order for a custom engraving is placed, it is no longer possible to edit or update the engraving message. If the original message is not satisfactory, the order must be canceled and replaced. 

• If you think you may have made an error while entering your engraving message, double check the message by referring to the order confirmation email you received after placing your order.

• Please note that ReserveBar is not responsible for any engraving error that results from a customer making a spelling mistake or typo while placing their order. The speed of their engraving process necessitates that their engravers do not proofread customer messages.