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Ritz Camera Frequently Asked Questions
What's the detail of the shipping policy?
Price is adjusted for oversized and heavier Items.
If it is the Ground Service, it needs 3 to 7 business days for shipping and no shipping fee.
If it is 2 Business Day Delivery, you need to charge $23.95.
If it is the Next Business Day Delivery, which just last 1 business day, you need to charge $33.95.
Note: Other charges apply for clearance, oversized and heavier items.
How about your low price guarantee?
At RitzCamera.com, their low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than theirs on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match.
If RitzCamera.com is offering any special give aways or customized outfits (case, strap, quartz date features, free paper, etc.), they cannot consider that an equal item.
Price match requests must be submitted within three (3) days from the date of purchase at RitzCamera.com.
Their Low Price Guarantee is valid for only one price match per item purchased.
They only price match USA retailers and websites.
Their Low Price Guarantee is limited to a maximum of $100.00 per price match request.
What's the information of the return policy?
The deadline for RMA requests is 30 days after the product is received (this date will be verified by the tracking number associated with your order). Customers have 14 days after an RMA request has been approved to send it back to them, or they reserve the right to refuse it. Returned products must be in brand new, mint condition, with all included accessories. Items must be in the original, undamaged manufacturer's packaging.
A minimum restocking fee starting at 10% will be applied to returns unless sufficient proof can be established that they arrived defective or damaged. This fee can progress to up to 25%, depending on the condition of the item when received in their facilities.