15% Off ROSEGAL Coupons, Promo Codes | Nov 2024

What's the non-Returnable Items?

They will not accept returns in the following conditions:

• Items outside the 30 days warranty time-frame.

• Washed, worn, used, or misused items.

• Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.

• Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.These items are not covered by the return policy for hygiene and safety reasons.

• Note: All returns must be authorized by the Rosegal Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

What's the return shipping cost?

• They aim to offer services that will benefit all of their loyal customers. They are now happy to announce that customers from Spain may return to their EU warehouse in Spain. All of their other worldwide customers can return to their Rosegal warehouse. Please always Contact them prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.

• All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

• Please contact your local post office to confirm the actual return shipping fee. They recommend you use the cheapest registered airmail method that is available.

How to make a return at ROSEGAL?

Please carefully follow their returns process to minimize any delays: 

• If your item is returnable (see above), please submit a ticket in their Support Center stating your:

• order number, SKU number or product name,reason for return.

• Their customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with their returns address.

• Please return the item according to their instructions on the RMA form and send them return proof in the form of the tracking number and a valid return receipt.

• Once they have received the returned item, they will email you and arrange an exchange or a refund within 30 days.

How long can I get my refunds?

• For credit card refunds, please allow between 7-14 business days for the transaction to process. 

• For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

• For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 

• For some debit and credit card refunds to original payment account cannot be made. In such cases, they will request customers to provide them with a PayPal account in their name to complete refunds. Thank you for your understanding.

Can I get a discount if I make a larger order?

Yes, the more pieces you purchase, the higher the discount. For example, if you buy 10 pieces, you will obtain a 5% discount. If you are interested in purchasing more than 10 pieces, they would be happy to provide you with a quote. Please contact their Sales Department and provide the following information:

• The product that you are interested in

• The exact order quantity for each product

• Your desired timeframe

• Any special packing instructions, e.g. bulk packing without product boxe