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My tracking numbers does not work or does not exist. How can I track my order?

• The name of the courier entrusted to deliver your package can be found and the status of your order can be checked, by following the methods indicated in the "How do I track the status of my order?".

• If the tracking number does not work or is non-existent, please do not be alarmed as the process of transferring information from the courier to their systems can take up to a maximum of 24 hours to complete.

• During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.

• For this reason, they encourage that you check again after 24 hours have elapsed since you received your email with the tracking information. The information will be updated directly by the courier.

How much does shipping cost and how does it take?

• They offer various shipping options in order to best meet your needs.

• Shipping costs vary depending on the delivery mode and destination. You shipping costs will be automatically calculated at checkout.

• they try to ship all orders within 2 working days.

• Expected delivery times should be taken as a guide only. Moreover, they are not responsible for any delays caused by credit card authorisation processes in regard to the shipping date.

• They'd like to inform you that during sales, shipments may be delayed by up to 2-3 working days. They apologise for any inconvenience.

Is my delivery insured?

• All products are insured against theft and accidental damage while in transit from their warehouse to the shipping address.

• Once the products have been delivered to the specified shipping address and the person accepting them has signed, they are no longer insured.

• If the package arrives damaged, they recommend that you refuse delivery or write a note when signing that specifies that you are accepting a damaged package.

What happens if I'm not home when the delivery arrives?

• With the exception of orders sent to DHL Packstations in Germany, they cannot authorize the delivery of packages without a signature. 

• If you are not available at the time your order is delivered, another delivery attempt will be made the next day. If required, a third attempt will be made the next day. 

• If they cannot deliver on the third attempt, the packages with be sent back to their warehouse.

• If the courier failed to deliver your order because of an incorrect or incomplete address or because you were not present.

How do I find the right shoe size?

• Scarosso shoes are made starting from various lasts. This means that, different sizes may correspond to the

• same foot length in centimetres, depending on the model selected. 

• Even if you have already purchased Scarosso

• footwear, you may have to order a different shoe size for a different shoe model.