10% Off Smart Fone Store Promo Codes | Nov 2024

What should I do if my product is tampered with or damaged in the process of mailing?

If you suspect that the package has been tampered with, you should not accept it from Royal Mail. If you think the product has been damaged during the mailing process, please follow the instructions on the return process on the back of your delivery note. They will provide prepaid express return envelopes upon request.

I haven't received my tracking number yet. When can I get it?

After the order is sent, your tracking number will be sent by email. You usually receive tracking details within 48 hours after placing an order. When you receive the details, you can assume that the order will arrive before 1 p.m. the next day.

It's been a few days, and I haven't received my item yet. What should I do?

If your order has been issued and you have received the royal mail tracking number, you can find detailed information about your delivery status on the Royal Mail Tracking and tracking website. If your delivery fails and you do not receive a letter from Royal Mail, you need to contact them and arrange for re delivery or collection.

Can I make a return at Smart Fone Store?

• If you receive your product and find that you are not satisfied with it, or you change your mind, that's good. You can return it to them for a refund within 30 days after the order date. For products that are not needed, the original postage will not be reimbursed. They cannot refund the "new" items opened in full. If your product is unlikely to fail, you are welcome to return it to them within their 12-month warranty period. 

• They will always solve any problem, and they can refund or replace it on request. Please follow the steps related to return on the back of your delivery note. If requested, they will provide prepaid express return envelopes.

I need to return the goods, but I misplaced the delivery note. What should I do?

You need your order number and the email address you used to create the order. After receiving the prepaid envelope, put the product into the box containing the cable (if it is a used lightning cable, please keep the cable) to ensure that the package is firm. Please attach a piece of paper detailing your order number, the reason for return, and whether you need a refund or exchange. Put all items in a prepaid envelope and send them to the local post office. 

How long can I get my refunds at Smart Fone Store?

If you ask for a full refund, they will deal with it immediately after receiving your product. If you require replacement, they will ship the product immediately after receiving your product, depending on the inventory. If they don't have what you need, they will replace it with a compatible equivalent product. Please wait until they do so or have a full refund. 

When can I receive the order?

Generally, orders placed before 2 p.m. on a working day are shipped on the same day to ensure delivery on the next working day before 1 p.m. Delivery times vary between large orders and busy periods.