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Soft Paws Frequently Asked Questions
Can I excahnge for another size or color?
Yes. If, after receiving your order, you find that you will need to make an exchange for a different size or color, you may return your item(s) with a note stating what you would like to exchange your item for.
Please also include a copy of your original packing list or invoice if possible.
To expedite an exchange, you may opt to place a new order on their website for the item you need and then at your convenience return the original item for a refund of the purchase price.
How long does it take to process my return and give me the refund?
When returning product for a refund please include a copy of your original packing list along with a note requesting a refund.
If you do not have the packing list, include the full name and address used to place the order as well as your contact telephone number, and indicate that you are returning the product for a refund.
Please keep in mind that they do not provide return labels, nor do they refund for shipping costs but only for the product(s) being returned.
Upon receipt of the product in their office they will issue a refund; however, keep in mind that your bank or credit card issuer can take anywhere from 7-30 days to post your refund to your account, depending upon their returned funds policy.
How do I return a product?
They offer a 90 day money back guarantee.
If you are dissatisfied with your product for any reason, simply mail it back to their office within 90 days of purchase and they will issue a refund of the purchase price, minus the shipping costs, to the card used for the original purchase.
When will my order be shipped?
All orders will be shipped within 2 (two) Business days. Thei rbusiness days are Monday through Friday with the exception of US Holidays.
Priority and Express orders will be shipped the same day if received during regular business days (Monday through Friday) BEFORE 1:00 PM Pacific Time.
If you place an order over the weekend with Priority, or Express shipping, or on a postal holiday, your order will be shipped the next Business Day as described above.
For all shipping methods except overnight services, keep in mind that the postal carrier does not count the pickup day as a shipping day.
Rather, the next business day following the pickup of the package will count as the first shipping day.