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What is their shipping policy?

• You will be responsible for paying the freight of the returned items. Freight is not refundable. If you receive a refund, the return freight will be deducted from your refund.

• According to your place of residence, the time when the products you exchange arrive at you may be different.

• If you ship more than $75, you should consider using traceable transportation services or purchasing transportation insurance. They cannot guarantee that they will receive your returned goods.

What do I do if I didn't receive my refund?

• If you have not received the refund, please check your bank account again first.

• Then contact your credit card company, and your refund may take some time to be officially announced.

• Contact your bank next time. It usually takes some processing time before the refund is announced.

• If you have completed all these operations but have not received a refund, please contact them at [email protected].

What is their shipping policy?

• Their return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, they can't exchange the goods for you unless there are defects.

• To qualify for return, your item must be unused and in the same condition as the item you received. It must also be in the original packaging.

• Please note that any carved products are not eligible for return unless they are defective.

• In order to complete your tax return, they need a receipt or proof of purchase.

• The correct return authorization enables us to process your account credit in a timely and accurate manner. Goods returned without the required authorization number will be rejected and the customer will be held responsible. Please call customer service at 1-800-441-2200 or send email [email protected] To get this information.

• Once your tax return is received, checked and approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.