10% Off Sulwhasoo Coupon Codes | Nov 2024

When can I expect my order to arrive?

• Please allow 1-2 business days for processing of your online order. For orders placed after 10 AM EST, they will typically ship the following business day, pending availability and credit card verification. 

• Once your order is shipped, tracking information will be emailed to the email address you provided them at checkout. Actual delivery date may vary depending on the shipping method selected at checkout, delays due to third party shipping carriers, or other conditions.

How can I modify or cancel my order?

Once an order has been placed, it cannot be modified. However, their representative will be more than happy to assist you with cancellation of most orders requested. For order cancellations, please contact them at [email protected].

Where can I check my order history?

You can check your order history by going to “My Account > Order History.”

How do I return my order?

They are happy to accept returns of most new, unopened products and gently used products purchased from their website at us.sulwhasoo.com (“Site”) within 45 days of delivery. For orders placed between November 1 and December 25, returns must be made before January 15 of the subsequent calendar year.

What forms of payment does Sulwhasoo accept?

They accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay and Afterpay.

Does Sulwhasoo offer gift cards?

At the moment, Sulwhasoo does not offer gift cards.

Are Sulwhasoo's products oil-free?

They incorporate a variety of different kinds of naturally derived oils and other oil-based ingredients for their nourishing benefits in many of their products. Please reach out to them if you have specific concerns or questions about the oil content of a product, and they will be happy to assist you with further details on the particular product.

What is installment by Afterpay?

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Can I change the shipping address after I place my order?

If your order has not been processed, changes in shipping address can be made so long as it does not involve changing the city, state, and zip code that was provided on the original order. They are unable to change the city, state, and zip code. Please note that processing times are generally 1-2 business days.