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Super Casuals (24)
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Super Casuals Frequently Asked Questions
What is Super Casuals Return Policy?
Merchandise must be returned within 45 days from the day it was received. There will be a 10% restocking fee for merchandise received after 45 days.
Returned volume/bulk orders will be charged a 10% restocking fee.
Merchandise must be returned in new condition, unworn, unwashed, and resalable with original tags and packaging. If items are not received in resalable condition they will be returned at the customers' expense.
Refunds will be given on merchandise only. Original shipping charges are non-refundable.
If you are returning non-defective merchandise for an exchange, it is the customer's responsibility to pay for the shipping of the goods back to Super Casuals. No other charges or fees will be applied to your order and you will receive free shipping for the item(s) you requested in exchange.
Exchanged items sent to you will be shipped free.
If they have sent an item(s) in error Super Casuals will reimburse your return shipping expenses and replace the item(s) at no additional charge.
What is Super Casuals Shipping Policy?
UPS: UPS Standard is $10.49. FREE for orders over $99 shipped to Continental U.S. UPS 3-Day Select is $21.95. Call for 2nd Day Rates.
Packages sent to PO Boxes or APO/FPOs: USPS Priority Mail is $16.95. Packages sent to Alaska, Hawaii,
Puerto Rico or U.S. Virgin Islands: USPS Priority Mail is $24.95.
Shipping may apply to orders qualifying for volume discounts.
In stock items are shipped from thier store within 1 to 2 business days.
Occasionally, items may be temporarily out of stock. Out of stock items are generally shipped within 7 to 10 business days, subject to availability from manufacturers. Super Casuals will notify you promptly via email if any items are backordered and provide approximate delivery times.
Certain items may be shipped directly from the manufacturer. Please allow 6 to 8 business days for delivery of shipments directly from the manufacturer via Standard Ground delivery. Please allow 1 to 2 days processing time for 2nd Day Air or 3 Day Select shipments from the manufacturer. Super Casuals will notify via email regarding specific items that are being shipped from the manufacturer.
All orders are shipped via United Parcel Service (UPS)except for PO Box, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and APO/FPO addresses, which are shipped via U.S. Postal Service (USPS) Priority Mail.
See UPS Ground delivery time map above for estimated delivery times AFTER your order is shipped. These delivery estimates do not account for order processing time (1 to 2 business days). The delivery map above pertains to orders shipped from our store. Please allow additional shipping time for backorders and orders shipped directly from the manufacturer.
What if I accept delivery then discover a problem with the item after the driver has left?
If you discover a problem, please contact them. Super Casuals may be able to resolve the problem without requiring you to return the item. You should retain all packing material until you're completely satisfied with the condition and performance of your purchase. That will make it easier to return the item if necessary.