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TechSmith Frequently Asked Questions
How Do I Request a Refund?
Please use thier return request form to request your refund. Before they issue the refund, you will need to uninstall the product from your computer. See this support article.
Once your request has been processed, you will receive an email confirmation. Please allow 5–7 business days for the credit to appear on your statement.
If you purchased the software from one of thier authorized resellers or affiliates, then you must contact that company to process your return. They can only accept returns for the products purchased directly from TechSmith Corporation.
When Will My Order Be Refunded?
Your refund credit will appear on your card 5–7 business days after your return request has been fulfilled.
How Do I Cancel an Auto-Renew Subscription?
Log in at https://myaccount.techsmith.com with the email address that was used to make your purchase.
Click My Products > Maintenance > Manage Billing > Cancel Auto Billing
Click Cancel Auto Billing to confirm the cancellation.
You still have access to all perks offered by maintenance for the rest of your billing cycle. This only cancels the (auto-renew) portion of maintenance.
Cancel Screencast.com Auto-Renew Subscription.
To cancel your auto-renewal for your subscription, in the emailed receipt click View My Orders.
You can also click on View My Orders from the order confirmation page: On the next page, enter the email address associated with your account: An email will be sent to your address from TechSmith Corporation <[email protected]> with a link to manage your orders.
In the Subscriptions tab, click the blue Manage tab, and choose Cancel Subscription.
If there are problems accessing your account or cancelling your subscription, please send a cancellation request to Customer Service.
You will still have access to all Screencast.com Pro features until the end of the billing cycle. After the end of the billing cycle your account will switch to a free account. Be aware that any content on a free account that has not been viewed in over a year will be deleted. See thier content deletion policy for more information
Cancel Audiate, Video Review, Knowmia Pro, Snagit Assets, Camtasia Assets.
To cancel your subscription, please follow the steps below:
Sign in to https://myaccount.techsmith.com with the email address that was used to make your purchase.
Click: My Products > Subscriptions > Manage Subscription > Cancel Subscription.
How to Avoid Blurry Videos?
Please view thier tutorial on Getting Crisp, Clear Screen Video in Camtasa.
Set the Canvas Size to Match the Video for All New Projects.
Videos imported into Camtasia (Mac) by default, are set to the canvas at 1080p resolution (1920x1080). This means that if the video is not exactly 1920x1080, it will be scaled to have 1080 height and the width of the video will be scaled proportional to the videos original aspect ratio.
To change default option, from the menu bar select Camtasia > Preferences > Canvas.
From the Canvas Dimensions dropdown (for both Full Screen Recording and Region Recording) choose Original Recording Dimensions.
How to Make the File Size of Videos Smaller?
Camtasia for Mac naturally produces out larger MP4 files compared to its Windows counterpart. This is something they are aware of and hope to improve on in the future.