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The Dressing Room (50)
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Editors' Pick 5
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The Dressing Room Frequently Asked Questions
International shipping made easy with their fast and convenient express delivery.
International express deliveries will be sent out via DHL on a tracked service, with the following prices.
Please note you will have to agree at the checkout to pay any duties/taxes, if you do not tick the box to agree to this they will be unable to proceed with your order.
Please note if any parcels are refused at customs, the customer is liable to any further costs for the return of this order which will be deducted from your refund amount.
All of their full priced items will be sent out to you via Royal Mail or DHL, in a branded “The Dressing Room” packaging and secured in a black sealed bag.
If you have selectd gift wrap then your item will have the branded Dressing Room ribbon and/or gold wrapping paper along with the branded box/envelope (along with a hand written gift message if this option has been selected).
Any items that are purchased in their sale will be dispatched in standard sale packaging.
Footwear orders will be delivered in the original designers own packaging.
Jewellery will be sent to you in the designers’ own packaging or in an organza bag.
How to return an order in store?
As a quick and easy way to return your item, why not visit them in store and drop off your items. They will give you a proof of receipt and your order will be passed on to the website team to be processed for a refund, or alternatively have a browse in store to exchange your item.
Package up your items as stated in the 'Returns Process' and make sure you have filled out your returns form inside.
Receive a proof of return from a member of staff in store
Alternatively if you wish for a refund then this will be processed separately by the website team, using your original payment method.
Not everything is perfect, so if you’re not completely happy with your purchase, you have 14 working days from the date of receiving your order, to pop it back to them for an exchange or refund.
They kindly ask that you make sure all products are returned in their original condition, with their originally packaging and labels still attached.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.