The 3D Gift Frequently Asked Questions
What if I have special requests for my order?
All special requests should be placed in the "Special Instructions" section during checkout. They make every effort to accommodate all special requests. However, if your request is not feasible, they will contact you directly to let you know. If the customer does not write in the special instructions section, the designer is free to move around the images and text to achieve the best results for the crystal.
What is their return policy?
At The 3D Gift, they are confident that their products will exceed your expectations. If you would like to return or exchange your order, they offer a 30-day return period for all online purchases. Returned items must be in their original condition and packaging. In addition, all replacement parts will be charged for re-shipping. Please provide a short written statement stating the reason for the return and your account details. The product must be in its original condition and in its box.
Can I change my order?
You can change your order as long as it has not been processed. Orders that have already been processed have been sent to their designer and cannot be changed. If you decide to change your order, please contact Customer Service immediately at 1-646-661-7566. One of their customer service representatives will let you know the status of your order and whether or not it can be changed. If proof is requested and you are not satisfied with the design, it will cost $30 to replace the image.
What is their shipping method?
Their normal shipping method is ground, which usually arrives within 2-5 business days after they process your order. They do not ship or deliver on Saturdays and Sundays. If your order requires expedited shipping, they offer next day air or next day air for express shipping methods. You can upgrade to the express shipping method on their checkout page. Their standard shipping and handling includes insurance. Please note: Their free shipping promotion is only available within the United States.