Promo Detail: Grab the chance to save 10% Off Storewide at The Gong Shop!
Expiry Date: 12/31/2024
Promo Detail: Grab the chance to save 10% Off Storewide at The Gong Shop!
Expiry Date: 12/31/2024
Promo Detail: Free Shipping On Storewide at The Gong Shop.
Expiry Date: 12/31/2024
Promo Detail: Remember to copy and use this coupon code before you check out at The Gong Shop. It’ll help you save 7% Off.
Free Shipping Storewide (Minimum Order: $500) Must Enter Any Usa Address at The Gong Shop
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Promo Detail: Shop and Save at The Gong Shop once you use this 7% Off promotion.
Free Shipping On Storewide (Minimum Order: $250) New Customers Only at The Gong Shop
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Can I make a return at The Gong Shop?
They offer a 15 day return policy from your item receipt/delivery date. If 15 days have passed since your purchase, unfortunately, they cannot refund or exchange the product. The customer is responsible for all shipping charges for returns. Gongs that have been played with super friction, grooves, or friction mallets are not eligible for return.
What should I pay attention to when I make a return at The Gong Shop?
Original shipping is non-refundable and includes products purchased with free shipping promotion. If you receive a refund, the original shipping and handling costs will be deducted from your refund.
To complete the return form, they need a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Other items that cannot be returned: The gift card. Downloadable software products. In some cases, only a partial refund will be granted. Any item is not in its original condition, or the item is damaged or missing part of the reason is not due to their fault.
How long can I get my orders at The Gong Shop?
Orders are usually shipped by 1 p.m. PST. However, shipping time can be between 24 and 48 hours after purchase, depending on the size of the order and the amount in stock.
What should I do if I haven’t receive my refunds at The Gong Shop?
If you haven't received your refund, check your bank account again first. Then contact your credit card company, as it may take a while before your refund is officially issued. If you have done all of this and you still have not received your refund, please contact them at [email protected].
How long can I get my refunds at The Gong Shop?
Once your return has been received and inspected, they will send you an email informing you that they have received your returned item. They will also inform you if you agree to a refund.
If you are approved, then your refund will be processed and credit will be automatically applied to your credit card or original payment method within a certain number of days.
Can I get my orders when I outside USA?
They use fedex, DHL, and UPS for international orders, depending on which shipping company has the most economical shipping rates.
Their shipping prices for international orders do not include any tariff or customs/brokerage fees that the recipient country or shipping carrier may charge.
The customer is 100% responsible for all additional duties or customs/brokerage fees.