10% Off The Paper Store Coupons | Nov 2024

Why haven't I received my entire order?

• The Paper Store makes every effort to ship your items together. However, there are times that they may need to divide your order into multiple shipments. Common reasons for dividing an order include:

• Item availability.

• Shipping from different fulfillment centers.

• When your order has been split into multiple shipments, you should receive tracking information for each shipment in your shipping email confirmation.

My order was delivered but I didn't received it-What do I do?

• If your tracking details show your order has been delivered and you cannot locate it, they recommend waiting 48 hours following delivery confirmation before reporting the package as lost or stolen—some tracking displays a delivered status prior to arrival to the final destination.

• If it has been more than 48 hours following the delivery confirmation.

• Look for a notice of attempted delivery left by the carrier

• Look around the delivery location for your package.

• See if someone else in your household, or a neighbor, accepted the delivery.

• Verify the shipping address used by the carrier and on your order was correct.

• Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail.

How much does shipping cost?

• Standard shipping is available at a flat rate of $7.99 for orders below $75. Please allow 5-10 business days for delivery.

• Orders above $75 receive free standard shipping (merchandise subtotal is calculated before sales tax and after any discounts or coupons). Excludes orders shipping items with shipping surcharges. 

• Shipping offers are not valid on prior purchases and may be modified or concluded at any time.

How to return a damaged item?

• For in store returns: The original receipt will be needed along with the Store Manager’s approval. A merchandise credit to be used in store will be issued if approved. Please find your store location here.

• For online returns: please include your Return Merchandise Authorization Form (RMA), Shipping Confirmation Email, or a copy of your Order Confirmation Email inside your package and mail it to our Returns Center. 

How do I track my order?

• Once an order has shipped out, they will send you an email with the tracking number. Just click on the link and it will take you to the UPS,  website.

• You can also track your order in your order history. 

• The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.