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TicketCity Frequently Asked Questions
What delivery methods are offered?
The most common delivery methods are:
Instant download: typically, available within 20 minutes of your order being confirmed. An email will direct you to a link you can download your tickets.
Mobile e-tickets: requires a smartphone to display the ticket and gain admission to your event. You will be contacted by customer service with instructions on how to obtain your tickets.
UPS delivery: includes Basic Delivery and Overnight Delivery. UPS Overnight Delivery delivers one business day from the day tickets are shipped. UPS Basic Delivery typically takes 3-5 business days for date of shipment. If your event is less than 3 days away, your shipping will be automatically upgraded to ensure on-time delivery.
Special delivery: typically requires you to pick up your tickets at a location near the venue of your event. You will be contacted by customer service with the pick-up location and available pick-up times.
Is there a charge for delivery?
Yes, there is delivery fee charged on every order based on the delivery method that you select. Delivery fees are displayed as a separate line item on the checkout page.
Can I cancel my order?
No, all sales are final. Once you submit an order, it cannot be cancelled by you, the customer. Please make sure you are buying the tickets you want, for the correct event and date before you click Place Order.
What is TicketCity's refund policy?
A full refund of the purchase price will be provided upon confirmation of a cancelled event. To qualify for a refund, you must return your tickets as soon as possible, but in all cases, within ten (10) business days after you are offered a refund. No refunds will be given without the original tickets, unless otherwise determined by their service provider in its sole discretion. Postponed or rescheduled events will not be refunded, and your tickets will be valid for the later date. Their service provider, in its sole discretion, will determine when an event is cancelled.
If I bought the wrong tickets by mistake, can I exchange them?
No, you cannot exchange or cancel the tickets after you submit your order. Please make sure you are buying the tickets you want, for the correct event and date. Even if you just minutes prior submitted your order, you still cannot exchange or cancel.