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TranscribeMe Frequently Asked Questions
How long can I receive my order?
Turnaround times depend on the Transcription Type ordered. Machine Express: Transcripts are completed in about 3x the duration of your audio file. So a 10 minute file will take about 30 minutes to transcribe. First Draft: Transcripts without timestamps and speaker IDs are usually completed in 1 business day regardless of turnaround selected, or 2-3 business days if you include timestamps and speaker IDs.Standard: 1-3 Days. Verbatim: 2-5 Days. Files spanning 90-120 minutes will take an additional business day, and any additional minutes past that, in 60-minute increments, will need an additional business day. For instance, if you have a file that is 240 minutes, this would take an additional 3 business days. They offer a rush turnaround service in 1 business day (PST), for high quality audio files that are 70 minutes or less.
What payment do you accept?
Their standard payment method is by credit card. They accept Visa, Mastercard, American Express, and Discover Card. If you have bulk transcription requirements and your company, school or organization requires payment by invoice, please contact them to get set up!
Can I return my order?
Refunds are typically handled on a case by case basis depending on the situation, here are a couple of frequent scenarios:
If you realize that you have uploaded the incorrect audio file for them to transcribe, they’re able to offer a 1 hour cancellation window after purchase, for their Standard and Verbatim service tiers, but not Machine Express or First Draft due to their turnaround times – so please be sure to upload the correct file.
- You feel that your transcript is inaccurate after it’s been completed – they will conduct a review, depending on the service tier level that you purchased.If it’s First Draft, there is no accuracy guarantee, however they will conduct a review to audit quality and make a determination after the review.
- Delivery times are an estimate of what your file should take but are not guaranteed. If you’re having an issue with not getting your files back in time, please contact them to resolve.