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How do I cancel my old broadband before switching?
Contact your provider to find out how to cancel your service as this may vary from one provider to another. Although you don't have to wait and cancel contact with your current provider before subscribing to Virgin Media services. Let them know if you want to keep your landline number - they will sort it for you.
Is home broadband the same as WiFi?
Broadband is a service provided to you by broadband providers such as Virgin Media. It is the connection that the hub router uses to connect your home to the internet. Whereas WiFi is the wireless connection in your home, sent by a router or hub, which allows you to connect your device to the internet via a wireless signal.
How much does it cost to change broadband?
When you're ready to switch, each broadband provider has its own set of fees and charges. If you choose to switch to Virgin Media, you'll pay a one-time set-up fee of £35, plus monthly tariffs. This fee includes their technicians checking that your new broadband is set up correctly - either remotely or in person at your address. Depending on the installation option you choose, there may also be an installation fee (starting at £30 for standard installation).
What is the minimum term?
When you acquire any service from Virgin Media, you commit to using the service for a minimum period of time, such as 18 months. Virgin Media refers to this as a minimum period, minimum period or minimum commitment period, but they mean the same thing. Please check your shopping basket for details on the minimum period applicable to your selected service.