13% Off Visual-click Coupon | Nov 2024

Can I make a return at Visual-click?

• If you are not satisfied with your product for any reason, you may request a return within 15 calendar days of receiving the product. They will accept your return request and provide specific instructions according to your country of origin. By doing so, they guarantee that you will be able to return your products without accidents or delays in shipping.

• They only accept returns of new products in good condition. Returns of used, damaged or defective products will not be accepted. For health reasons, they will not accept returns if the contact lens box has been opened. All accessories received in the original shipment, including cases, cloths and any other accessories, must be returned during transit in packaging that adequately guarantees product protection.

How long can I get my orders at Visual-click?

• Your order will be processed on the day it is received. If the product is in stock, it will be delivered by Courier within 24/48 hours. You will receive your product comfortably at the address you specify. Keep in mind that if you order prescription lenses, shipping will take longer, as this will need to include the time your lenses were made.

• If the product is not in their stock, in this case they have to ask the factory to send the product to them and once they receive the product they will send it by Courier within 24/48 hours.

Are products original?

All of their products are new and original projects. They don't sell anything that isn't original. All products on their website are sourced from their optician, purchased from official LABS and manufacturers. In addition, sunglasses and prescription glasses come with their original case, cleaning cloth and original proof of authenticity.

What is the guarantee of visual click products?

• Sunglasses and prescription glasses: 2-year warranty against any manufacturing defects. They use original spare parts. Lens manufacturing defects are guaranteed for 2 years, excluding scratches, breakage or improper handling. You need to send them to their central warehouse and they will take you home free of charge. Customers have the right to ask for a replacement or a full refund.

• Contact lenses :100% free replacement of defective contact lenses.

How does Visual-click manage to keep the price so low?

They can lower the price of their products because they don't have stores on main streets in big cities and they don't physically serve customers during the purchase process (they save time thinking about how you can save more money). You choose the product you want, and they'll send it to the address you want. They also belong to a large optician chain, which allows them to get the best prices in the market.

How much does the return cost?

The cost of returns or any other costs (customs, taxes, fees, special costs, etc.) that may be incurred will be borne solely by the customer. In some cases, Visual-Click can provide you with the option to process returns using one of their trusted shipping companies, reducing costs, and deducting when a refund is issued. If the report ends up incurring any type of cost for Visual-Click, that cost will be deducted from the amount that needs to be reimbursed.