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Vivamacity (44)
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Editors' Pick 5
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Vivamacity Frequently Asked Questions
Do they ship internationally?
They ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country. They do not have control over this, nor are notified prior to dispatching your order.
How much does my shipping cost?
USPS: $5.99 flat rate Express Priority Shipping to anywhere in the United States (2-3 business days). $11.99 flat rate UPS Ground Shipping to anywhere in the United States (2 business days)
UPS International: $29.99 flat rate UPS Express Worldwide shipping to anywhere outside the United States (3 Days).
Flat rate shipping means the price will not increase no matter how many items are added to cart!
Do they accept returns?
Products must be returned up to 30 days after arrival in your hands, for store credit.
Jewelry must be unwashed, unworn and in perfect condition in order to qualify for store credit, with all original packaging included. Items that do not meet these requirements will not be eligible, and will be returned to you.
For hygienic reasons, we do not accept returns for earrings.
You may apply for your return here.
When will I receive my gift card or store credit?
As soon as your package reaches them, they will immediately process your store credit to your account and you will be notified via email and will be able to use it instantly! They do not refund shipping costs.
How do I make changes after placing my order?
Please contact them at [email protected] or call to +1 (281) 665-3163 reach their office to make any changes. If you'd like to make an address change, please contact them as soon as possible. For jewelry color or size changes, please ensure your desired variant is in stock so they can update your order.