10% Off Wild Coupon | Nov 2024

What if I received the wrong item?

• Their packing team has a lot of orders to get through and very occasionally they might send out the wrong colour case or scent (they’re only human!). 

• If you’ve received the wrong order, let us know by emailing [email protected] and they’ll unite you with the correct item. 

• If possible, attach a photo of the incorrect order you have received and state the item that’s missing. 

• There’s no need to return the incorrect item so please keep it as a spare or pass it onto a friend who might love Wild!

Can I return a faulty or broken product?

• They don’t like faulty products any more than you. They can assure you that this is very rare but if you have been unlucky enough to receive one, they’ll get your item replaced or refunded right away. 

• To arrange this, send them an email to [email protected] within 30 days of making your purchase, letting them know what the issue is. 

• To get this resolved quickly, it’s helpful if you can provide your original order number and a description or video/picture of the fault.

• Once they’ve sorted your issue, there’s no need to return your Wild but if you would like them to recycle your case using their TerraCycle scheme, let them know so they can give you the returns address and arrange for your postage costs to be covered (if applicable). 

• Please don’t return faulty items before getting in touch with their customer service team or your issue may not be resolved!

What to do if the product is hurting my pits?

• Wild has been formulated to be gentle on all skin types but a small proportion find their pits just don’t agree with Wild. 

• If you’ve experienced an adverse reaction, they recommend checking out their remedies. 

• If there’s no improvement, they can offer a full refund within 30 days of receiving your first order under their satisfaction guarantee, or they can help set you up with their sensitive skin range to try out. 

• Please note, the satisfaction guarantee only applies to your initial order (i.e. case and refill bundles). 

• To apply for a refund, drop them an email to [email protected] letting them know the issue and your original order number.

• Refill packs are non-refundable and non-exchangeable due to hygiene reasons! They cannot accept returns on refill packs except when the item is faulty or in exceptional circumstances.