Welding Supplies From Ioc Frequently Asked Questions
How to enjoy free shipping?
They are happy to offer free shipping anywhere in the continental US on all orders over $50.
When will my order be shipped?
They know you want to order fast! They do their best, and sometimes even anger their warehouse, to send your order out the same day or the next business day after payment is received. If there is a backorder, they will notify you as soon as they find out. There are many variables in the shipping time of your order. Most items are shipped from their Indianapolis warehouse via UPS or the U.S. Postal Service.
How to cancel an order?
If you need to cancel your order, please contact them and have your order number ready. As long as your order hasn't shipped, they can cancel it and refund you. Orders that have already been shipped can be returned for a refund, less their original outbound shipping charges.
Do they offer free return?
They will happily accept returns received within 14 days of delivery for a full refund less their original shipping/handling charges. Orders returned outside the 14-day window are subject to a 20% restocking fee, plus their original shipping/handling fee. Returned items must be unused, brand new, and in their original packaging. Items are returned to you without original packaging or in used condition at your expense. All sales are completed after 30 days.
Where can they be shipped?
They do not currently ship outside the United States, except for occasional shipments to U.S. island territories. That's what they're reviewing, but not what they're currently offering. They will only ship to confirmed PayPal addresses in Puerto Rico, Guam, American Samoa, and more, and additional shipping charges will apply. After receiving your order, they will send you an invoice for additional shipping.