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How long does shipping and dispatch take?
In their experience, express takes around 3-6 working days and standard shipping usually takes between 9 and 14 days. Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.
They try to ship as quickly as possible after receiving payment.
In normal circumstances it takes between 1 and 3 business days to process an order. They do not pick and pack on Sunday.
How is Whatwears' clothing sized?
Their clothing and footwear tends to come up on the small side as it is Asian.
They suggest buying one size larger than you normally wear but please check the chart carefully before purchase and make sure you are buying the product for the measurements and NOT the size.
Most of their clothing comes in small through XL or 2XL. Again please check measurements carefully and don’t worry if you need to purchase 2XL – as mentioned, these are Asian sizes and they do come up smaller than Western. It doesn’t mean you are extra, extra large! :)
What should I do if I change my mind once I’ve received my purchase?
Please contact them at the email address below or by the Contact Us button on this website.
They are happy to accept products back providing they are in their original packaging and unworn and undamaged.
Please note that you will be responsible for return shipping costs and that they must receive the product before they can refund you.
What should I do if my purchase doesn’t fit?
Please contact them at the email address below or by the Contact Us button on this website.
They do ask that you check measurements carefully before purchase so they will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.
Returns must be sent with a tracking number to their international warehouse in Shanghai.
What is the shipping policy?
They know once you’ve purchased something you are eager to get your order as quickly - and as cheaply – as possible. That’s why they offer 2 shipping methods. Please see below for more details about the WhatsWears shipping policy.
Usually in 1-5 business days (not including holidays or weekends).
They use airmail. Express normally takes around 5-12 days and standard shipping usually takes between 9 and 18 days.
Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.
Unfortunately not as these are down to the postal service. They ship orders as soon as they are able to when they have received your payment; this is usually within 1-3 days depending on how busy they are.